installation - Cannot get MajorUpgrade to work with setup produced with different installer -

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i have problem getting wix installer major upgrade when previous versions installer made different toolkit. have product defined this:

    <product version="!(bind.fileversion.baustatik.exe)" id="*"  name="die anwendungen"   language="0"  codepage="1252"  manufacturer="d.i.e. software gmbh"  upgradecode="6dca3bad-77e9-41ae-8f72-b92de136c499">  <package installerversion="400"   compressed="yes"  installscope="permachine"  installprivileges="elevated" />  <majorupgrade   allowdowngrades="no"  allowsameversionupgrades="no"   downgradeerrormessage="es ist bereits eine neuere version von [productname] installiert." />

..... other stuff

the above produces msi. msi chained inside bundle. bundle defined this:

<bundle name="die anwendungen"  version="!(bind.packageversion.the32bitmsi)"  manufacturer="d.i.e. software gmbh"  upgradecode="6dca3bad-77e9-41ae-8f72-b92de136c499" helpurl="https://www.die.de/impressum"  copyright="copyright d.i.e. software gmbh"  helptelephone="0800 343 2255" updateurl="https://www.die.de/downloads.aspx" iconsourcefile="$(var.solutiondir)applications\xfalt\xfalt.loader\baustatik.ico" abouturl="https://www.die.de">      <bootstrapperapplicationref id="wixstandardbootstrapperapplication.hyperlinklicense">         <bal:wixstandardbootstrapperapplication           logofile="res/banner.png"          themefile ="res/classictheme.xml"          localizationfile="res/classictheme.wxl"          suppressoptionsui="yes"           licenseurl=""/>     </bootstrapperapplicationref>

i have verified - i'm using same upgrade code - i'm building new product code (*) every update - i'm using same language-id (language_neutral: 0) - !(bind.fileversion.baustatik.exe) produces version info expect

when build setup this, install, increase version number, build , install (all using wix), major upgrade takes place.

when install setup previous version (one build using 'advanced installer') - upgrade code same - , next install newer version setup build using wix, major upgrade not work. i.e.: no files or startmenu entries previous version beeing removed , end 2 entries in control panel.

any suggestions might causing ?

(edit)

i did bogdan suggested. full log, however, did not have helpful information.

findrelatenproducts: msi (c) (8c:88) [17:34:20:741]: doing action: findrelatedproducts msi (c) (8c:88) [17:34:20:741]: note: 1: 2205 2: 3: actiontext aktion 17:34:20: findrelatedproducts. nach verwandten anwendungen wird gesucht aktion gestartet um 17:34:20: findrelatedproducts. aktion beendet um 17:34:20: findrelatedproducts. rückgabewert 1.

... , later:

msi (s) (2c:04) [17:34:24:762]: doing action: findrelatedproducts msi (s) (2c:04) [17:34:24:762]: note: 1: 2205 2: 3: actiontext aktion gestartet um 17:34:24: findrelatedproducts. msi (s) (2c:04) [17:34:24:762]: skipping findrelatedproducts action: done on client side

removeexistringproducts gives:

aktion gestartet um 17:34:24: removeexistingproducts. msi (s) (2c:04) [17:34:24:841]: note: 1: 2205 2: 3: error msi (s) (2c:04) [17:34:24:841]: note: 1: 2228 2: 3: error 4: select message error error = 22 msi (s) (2c:04) [17:34:24:841]: note: 1: 2205 2: 3: error msi (s) (2c:04) [17:34:24:841]: note: 1: 2228 2: 3: error 4: select message error error = 23 msi (s) (2c:04) [17:34:24:841]: note: 1: 2205 2: 3: error msi (s) (2c:04) [17:34:24:841]: note: 1: 2228 2: 3: error 4: select message error error = 16 msi (s) (2c:04) [17:34:24:841]: note: 1: 2205 2: 3: error msi (s) (2c:04) [17:34:24:841]: note: 1: 2228 2: 3: error 4: select message error error = 21 aktion beendet um 17:34:24: removeexistingproducts. rückgabewert 1.

concerning peruser/permachine:

in (wix)package (see code) have "installscope='permachine'" , in "advancedinstaller" have "installation type: per machine only" - assume same thing.

any other ideas?

(edit 2)

i have done phildw suggested , opened upgrade tables old , new msi using orca. did find following.

old msi: enter image description here

new msi: enter image description here

however, not know make of that. given information, know have put in wix code in order upgrade old msi ?

the major upgrade fail if upgradecode same, if install type of package different (per user or per machine - happens lot) or if install language different (which checked).

you can install new msi , create verbose log while this, search log removeexistingproducts , findrelatedproducts. next 1 of these standard actions find explicit message why upgrade skipped.


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